top of page
Pink Poppy Flowers
Carewise NZ Limited Privacy Policy

Last Updated: 09/05/2026

1. Introduction
Carewise is committed to protecting the privacy of our customers. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect
We collect personal information that is necessary to provide our products and services to you. This includes:
  • Identity Data: Name, title, and date of birth.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Payment card details (processed through secure third-party gateways).
  • Transaction Data: Details about payments to and from you and products you have purchased.
  • Technical Data: IP address, login data, browser type, and usage patterns on our website.
     
3. How We Collect Your Information
We collect information through:
  • Direct Interaction: When you create an account, purchase a product, or contact us.
  • Automated Technologies: Cookies and similar technologies as you navigate our site.
  • Third Parties: Such as payment processors or delivery services.
     
4. Purpose of Collection
We use your information to:
  • Process and deliver your orders.
  • Manage your account and provide customer support.
  • Communicate updates, promotions, or changes to our terms (where you have opted in).
  • Improve our website and user experience.
  • Comply with legal and regulatory obligations.
     
5. Disclosure of Information
We do not sell your personal information. We may share your data with:
  • Service Providers: Delivery couriers, payment processors (e.g., Stripe, PayPal), and IT support.
  • Professional Advisers: Lawyers, bankers, and auditors where necessary.
  • Law Enforcement: When required by New Zealand law or to protect our legal rights.
     
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

7. Your Rights
Under the Privacy Act 2020, you have the right to:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Opt-out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact our Privacy Officer at admin@carewisenz.com.

8. Cookies
Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some cookies, but note that some parts of this website may become inaccessible or not function properly.

9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page.

10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
bottom of page