We handle all return requests on a case-by-case basis to ensure the best outcome for you.

• Faulty Goods: Covered by the NZ Consumer Guarantees Act (Repair, Replace, or Refund).

• Change of Mind: Please contact us within 14 days. Returns are at our discretion and must be in original, unused condition.

• How to start: Email us at sales@carewisenz.com with your order number.

Please refer to the Refunds Policy page for full details.

We ship nationwide across New Zealand. Orders are processed within 1–2 business days. We do not offer international shipping.

Current shipping rate is a fixed rate of $15

Note: For rural (RD) addresses, please ensure you select the Rural option at checkout to avoid dispatch delays.

Please refer to the Shipping Policy page for full details

Suitable for elderly and child care.
Comfortable cotton texture, breathable, waterproof.