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Pink Poppy Flowers

Refund & Returns Policy

Last Updated: 09/05/2026

1. Our Philosophy
At Careiwse, we want you to be happy with your purchase. Because we offer a unique range of products, we review all refund and return requests on a case-by-case basis. This allows us to consider the specific circumstances of your order and provide the most fair and appropriate solution.

2. Faulty or Damaged Items (Consumer Guarantees Act)
Your purchase is protected by the New Zealand Consumer Guarantees Act 1993. If a product you receive is faulty, unsafe, or does not match the description provided, we will fulfill our legal obligations to provide a remedy.

  • Minor Faults: If the issue is minor and can be fixed, we may choose to repair the item, replace it with an identical product, or provide a refund at our discretion.

  • Major/Substantial Faults: If the fault is substantial (as defined by the CGA), you have the right to choose between a replacement or a full refund.

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3. Change of Mind
Please choose carefully, as we do not automatically offer refunds if you simply change your mind, buy the wrong size, or find the product cheaper elsewhere.

  • Requests for change-of-mind returns are handled strictly on a case-by-case basis.

  • If we approve a change-of-mind return, the item must be returned in its original, unopened, and resalable condition.

  • In these instances, we may offer a store credit or exchange rather than a cash refund.
     

4. How to Request a Return
To initiate a review of your order, please contact us within [e.g., 14 days] of receiving your items:

  1. Email: sales@carewisenz.com

  2. Include: Your order number, clear photos of the issue (if applicable), and a brief explanation of why you are requesting a return.

  3. Review: Our team will review your request and notify you of the outcome or ask for further information within 3 business days.
     

5. Shipping Costs for Returns

  • Faulty Goods: If we confirm the product is faulty, we will cover the cost of the return shipping or reimburse you for reasonable shipping costs.

  • Other Returns: For all other "case-by-case" returns (such as approved change-of-mind), the customer is responsible for the return shipping costs. We recommend using a trackable service, as we cannot guarantee receipt of your returned item.
     

6. Refund Processing
Once a refund is approved and the item is received (if required), your refund will be processed back to your original payment method within 7 business days.

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